The Experience

The Communication Resolution

The Communication Resolution

What Experience are you committed to causing for others? You cannot not communicate. Everything you do tells THOSE IN YOUR LIFE how much you do or don’t care about them. -Bruce Loeffler As I pontificate on the items that I want to improve for my family, my business and for me personally in 2016, I cannot help but to return to the one ingredient that I have worked hard to build a career and my life around. While I often fall short of the exceptional and even my own standards, it is this one precept that sustains me and yet […]

The Innovation Quandary

The Innovation Quandary

“When to press on and when to give up”   One thing is for certain. Everyone has an opinion. Some opinions are based on fact and truth and others are what they are…mere opinion that is based on a blink, emotion or an impulse. Some opinions are based on jealousy, obstruction and bad intentions. The key is being able to take the opinions and the data that can be contrived from them and using the information appropriately. Whenever you try to innovate, achieve greatness or disrupt the status quo, you will experience resistance., warranted or not. I’ll give you a […]

The I. C.A.R.E Principles of the Customer Experience

The I. C.A.R.E Principles of the Customer Experience

  The Experience that you are committed to causing and then the Experience that you are actually causing is of incredible importance. With regards to the overall Experience created by your organization, it is incumbent upon every employee, manager and executive to 1. Know where they stand, 2. Know where they want to be and 3. Have a plan and a process to help them improve.  Ask yourself this question, “How much do you Care?” The beginning of the Experience is the commitment to the Experience. This is precisely why we have created a road map for you and your […]